User Guide
Browse categories
Account
Message drafter
Technical concept explainer
Workaround formulator
FAQ creator
Communication plan maker
Contact
1. How to sign up
You have 3 options for signing up:
Start with a free 7-day trial
To find out if IT Communication Assistant could be of value to you and your IT department. You don’t have to enter any payment info.
7-day free trial →
Create a 1-person account
If you want to use the benefits of IT Communication Assistant as a single user, without authorizing a team or department.
Account for 1 user →
Purchase a license for your IT team or department
To allow each professional within your IT organization to have their own workspace so that your entire team or department strives for a consistent quality of communication.
Licenses for teams and departments →
2. How to authorize users
This only works if you purchased a license for multiple workspaces.
Go to ‘Account’ → ‘Subscriptions‘ → little symbol with 3 vertical dots to the right of your subscription → ‘Sub accounts’.
Here you can manually add users by email address. Or you can share a public link internally, that allows new users to sign themselves up as sub users. You can also remove users via this section.
A clearer (visual) step by step plan can be found through this link:
https://howtocommunicate.tech/it-communication-assistant/implementation-info/#grant-access
3. View and change account information
Through the blue ‘Account‘ button/link from the application you reach your account/profile. Here you can quickly view and change all of your entered (basic) information (we don’t ask for more data from you than necessary).
4. Where to find your invoices
In the ‘Payments‘ tab of your account, you can find your invoices. You can easily download them as a PDF file via the little symbol with 3 vertical dots on the right.
Sub users do not have access to the invoices. Only the main account (which purchased the license) does.
5. How to upgrade, downgrade or cancel your subscription plan
Through the ‘Subscriptions‘ tab of your account you can view your subscription plan. You can easily upgrade, downgrade or cancel your plan using the little symbol with 3 vertical dots on the right.
If you have a Team/Corporate License, you can also manage sub users here (‘Sub Accounts’ via the little symbol with 3 vertical dots on the right of your subscription plan).
Sub users do not have access to the subscription. Only the main account does.
6. Where to find an overview of your drafts/creations
Go to ‘Account’ → ‘Your drafts‘.
Per workspace, all created communication plans, FAQs and workaround manuals are stored. Of the drafted messages, only the last generated message, less than 1 month old, is saved per template.
1. How to draft a message
First open IT Communication Assistant on desktop, laptop, tablet or mobile.
Then go to the message drafter. Here you choose your format.
All you have to do is complete the interactive form. Some fields are required, other are optional (but recommended). Just follow the instructions.
Click on ‘Create message’ in the final step and a professional communication message will be drafted.
You will be automatically redirected to the drafted message.
2. Edit and save a message
After you have drafted a communication message, you are immediately redirected to the page with your latest drafted message in that format/template.
Most browsers allow you to edit the message immediately if necessary. Then use the blue button to copy the message to your e-mail program, CMS or text editor. Make sure you save the message in your e-mail program, CMS or text editor.
The tool only saves your latest drafted message per format/template (the version before any edits). You can find your latest created messages for each format/template via ‘Your drafts‘ in your account.
3. Translate a drafted message
All messages in IT Communication Assistant are prepared in professional English. To publish your message in another language and maintain its professionalism, we recommend using DeepL Translate.
Also read: “The Best Translator and Text Enhancer for your IT Communication“
1. How to clarify a technical concept
First open IT Communication Assistant on desktop, laptop, tablet or mobile.
Go to ‘Technical concept explainer‘ in IT Communication Assistant.
Enter the concept you want clarified and click ‘Explain’. That’s all.
This explanation is optimized for end users with no or limited technical background, and (parts of it) can be used in your end user communications.
Please note that the explanation is not saved in the tool. You can copy the explanation and save it yourself somewhere external.
1. How to create a workaround manual
First open IT Communication Assistant on desktop, laptop, tablet or mobile.
Then go to ‘Workaround formulator‘ in IT Communication Assistant.
You can create a small step-by-step user manual or extended workaround instruction just by following the instructions and completing the interactive form/template.
When you’re done, click ‘Create manual’ in the final step.
Then a box with a message will show up. From there, click ‘View PDF’ to view the workaround manual in your browser and download it from there.
2. Edit a workaround manual
All your created workaround manuals are stored on this page, in order of newest at the top: https://assistant.howtocommunicate.tech/user-manual-creator/created-manuals/ (also accessible via ‘Your drafts’ in your account).
You can easily edit or delete your created manuals there by clicking the appropriate button.
To edit, you will be guided through the interactive form/template again, where you can make changes at any point as needed.
In the final step of the form/template, you can save the changes.
1. How to create an FAQ
First open IT Communication Assistant on desktop, laptop, tablet or mobile.
Then go to ‘FAQ creator‘ in IT Communication Assistant.
You can create an FAQ with Q&As just by following the instructions and completing the dynamic wizard.
When you’re done, click ‘Create FAQ’ in the final step.
Then a box with a message will show up. From there, click ‘View PDF’ to view the FAQ in your browser and download it from there.
2. Edit an FAQ
All your created FAQs are stored on this page, in order of newest at the top: https://assistant.howtocommunicate.tech/faq-creator/created-faqs/ (also accessible via ‘Your drafts’ in your account).
You can easily edit or delete your created FAQs there by clicking the appropriate button.
To edit, you will be guided through the wizard again, where you can make changes at any point as needed.
In the final step of the wizard, you can save the changes.
1. How to create a communication plan
First open IT Communication Assistant on desktop, laptop, tablet or mobile.
Then go to ‘Communication plan maker‘ in IT Communication Assistant.
You can create a communication plan just by following the instructions and completing the 9 steps in the dynamic form. Each step provides the necessary handouts to get you started.
When you are done, click ‘Create plan’ in the final step.
Then a box with a message will show up. From there, click ‘View PDF’ to view the communication plan in your browser and download it from there.
2. Edit a communication plan
All your created communication plans are stored on this page, in order of newest at the top: https://assistant.howtocommunicate.tech/communication-plan-maker/created-plans/ (also accessible via ‘Your drafts’ in your account).
You can easily edit or delete your created communication plans there by clicking the appropriate button.
To edit, you will be guided through the dynamic form again, where you can make changes at any step as needed. The pagination at the bottom of the form allows you to jump directly to the appropriate step where you want to make changes. To save the changes you have to navigate to the final step and click on ‘Update plan’.
General contact address
For general inquiries, please contact Harm van den Elzen (service manager) at assistant@howtocommunicate.tech
Recommend a change
Want to suggest a change in the tool? Please do so through this page: https://assistant.howtocommunicate.tech/recommend-a-change/
Report a bug
Have you found a bug in the tool and want to report it? You can do so via this page: https://assistant.howtocommunicate.tech/report-a-bug/
Need more information? Reach out to the Frequently Asked Questions →
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Assistant@howtocommunicate.tech