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IT Communication Strategy ➞

Frequently Asked Questions

IT Communication Assistant

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Q: For whom is IT Communication Assistant suitable?

IT Communication Assistant is specially equipped for IT departments, teams and professionals who help employees (end users) within an organization get up and running with IT solutions according to IT Service Management (ITSM) processes.

IT professionals, including support officers, service managers, functional managers, product owners, project managers, system operators, network operators, and many more.

Actually, all ITSM professionals who need to communicate internally with stakeholders and employees.

Q: What can I use IT Communication Assistant for?

IT Communication Assistant is an IT to end user communication-content application. It entails:

IT message crafter
Instantly craft a clear and professional message according to an interactive format that fits your situation. From incidents, problem and change communication to project status updates, feedback requests and many more.

Newsletter maker
Create an interesting low-key newsletter about your IT initiatives. Stay top-of-mind with your stakeholders and communicate proactively. 

Technical concept explainer
Clarify technical information in plain language for non-techies on request. Explanation includes substantiation, examples and a comparison with an everyday situation.

Workaround creator
Outline a clear and concise step-by-step workaround instruction / user manual. Download directly in PDF format to include in communication messages to your end users.

FAQ creator
Set up an easy, clear and organized FAQ with questions and answers about an IT service or situation. Download directly in PDF format to include in communication messages to your end users.

Communication planner
For planned communications, it is recommended to keep a calendar. This way you ensure timely and coordinated dissemination of information within your organization.

No download or installation is required. The application works directly from your Internet browser.

Q: What languages is IT Communication Assistant available in?

IT Communication Assistant is available only in English. All resulting communication from the tool is written in professional English. If you want to have certain communications translated, we recommend using DeepL.

Q: How do I access IT Communication Assistant?

You can use IT Communication Assistant on your desktop, laptop, tablet and mobile phone.

The tool is easily accessible at https://assistant.howtocommunicate.tech/ in your browser. You just need to log in to use the tool right away. You don’t need to install anything.

Tip: add https://assistant.howtocommunicate.tech/ to your favorites, bookmarks and/or the home screen of your mobile device.

Q: Can I assign sub users within my organization via a corporate account?

Yes, with any license you can delegate users from one central account. It is easy to add and remove sub users. So when new colleagues join or when colleagues leave, this can easily be arranged by yourself from the corporate account.

Each user gets their own workspace, as in an individual account.

Here you can find the implementation guide:
https://howtocommunicate.tech/it-communication-assistant/deploy/

Q: How can I assign sub users in my corporate account?

Go to ‘Account’ → ‘Subscriptions‘ → little symbol with 3 vertical dots to the right of your subscription → ‘Sub Accounts’.

Here you can manually add users by email address. Or you can share a public link internally, that allows new users to sign themselves up as sub users. You can also remove users via this section.

Check out this page:
https://howtocommunicate.tech/it-communication-assistant/deploy/

Q: How much does IT Communication Assistant cost per account?

In the overview below you will find the converted costs per account per license (admin free of charge).

1-user account: €95 / month
Team License (1 + 5 accounts): €85 / month – Extra account: €75
Corporate License (1 + 15 accounts):  €75 / month – Extra account: €65
Corporate License Plus (1 + 30 accounts): €65 / month – Extra account: €55
Corporate License Silver (1 + 60 accounts): €55 / month – Extra account: €45
Corporate License Gold (1 + 120 accounts): €45 / month – Extra account: €35
Corporate License Platinum (1 + 250 accounts): €35 / month – Extra account: €25

Q: What payment methods are available?

You can pay via Credit Card in a secured Stripe environment. Depending on your region and situation, you can also pay via SEPA direct debit by bank, with an Apple Wallet, Google Wallet or Link. The payment methods available to you appear in the secured payment environment facilitated by Stripe in the registration process.

Do you prefer another payment method? For example, manually transfer an invoice every month. Then please get in touch.

Q: Where can I find my invoices?

Go to ‘Your account’ → ‘Payments‘.

Click the little symbol with 3 vertical dots on the right to download your invoice in PDF format.

Q: Can I change my subscription to IT Communication Assistant myself?

Yes, through the ‘Subscriptions‘ tab of your account you can view your subscription plan. You can easily upgrade, downgrade or cancel your plan using the little symbol with 3 vertical dots on the right.

If you have a Team/Corporate License, you can also manage sub users here (‘Sub Accounts’ via the little symbol with 3 vertical dots on the right of your subscription plan).

Sub users do not have access to the subscription. Only the main account does.

Q: Is my subscription to IT Communication Assistant always cancelable?

Yes, you can cancel your subscription at any time.

Go to ‘Your account’ → ‘Subscriptions‘ → little symbol with 3 vertical dots to the right of your subscription → ‘Cancel plan’.

Your subscription stops after the current month you’ve already paid for and you won’t be charged anymore. Keep in mind that this also disables all sub accounts from accessing IT Communication Assistant.

Q: Is there a user guide for IT Communication Assistant available?

Yes, an online user guide is available:
https://howtocommunicate.tech/it-communication-assistant/user-guide/

However, using the tool is self-explanatory and simple, so you may not even need this user guide. In the tool itself, you are well taken by the hand and advised.

Q: Where can I find the creations I have made in IT Communication Assistant?

Via the tab ‘Your drafts‘ in your account, you can find all the newsletters, workaround manuals and FAQs you have created. Please note that of all the communication messages created by you, you will find only the most recently created one per format/template (less than 1 month old).

Q: I found a bug in the tool, where can I report it?

You can report bugs through this page:
https://assistant.howtocommunicate.tech/report-a-bug/

You can only do this if you have an account and are logged in.

Q: I have a recommendation for a change in the tool, where can I pass it on?

You can recommend changes through this page:
https://assistant.howtocommunicate.tech/recommend-a-change/

You can only do this if you have an account and are logged in.

Q: Where can I find the tool's privacy policy, valid for my region?