Frequently Asked Questions
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Q: For whom is IT Communication Assistant suitable?
IT Communication Assistant is specially equipped for IT departments, teams and professionals who help employees (end users) within an enterprise organization get up and running with IT solutions.
IT professionals, including leads, service managers, functional managers, product owners, support officers, and more.
Actually, all IT professionals who need to communicate internally with their end users.
Q: What can I use IT Communication Assistant for?
IT Communication Assistant is an IT to end user communication-content application. It entails:
Message drafter
Instantly draft a clear and professional message according to an interactive format that fits your situation. From incidents, problem and change communication to project status updates, feedback requests and many more.
Technical concept explainer
Clarify technical information in plain language for non-techies on request. Explanation includes substantiation, examples and a comparison with an everyday situation. Use the explanation in your communication to end users.
Workaround formulator
Outline a clear and concise step-by-step workaround instruction / user manual. Download directly in PDF format to include in communication messages to your end users.
FAQ creator
Set up an easy, clear and organized FAQ with questions and answers about an IT service or situation. Download directly in PDF format to include in communication messages to your end users.
Communication plan maker
Generate a plan that describes how you communicate with end users. This can be a general plan for your entire organization, a specific plan for a particular project, or a plan for a specific crisis or situation.
No download or installation is required. The application works directly from your Internet browser.
Q: What languages is IT Communication Assistant available in?
IT Communication Assistant is available only in English. All resulting communication from the tool is written in professional English. If you want to have certain communications translated, we recommend using DeepL.
Q: How do I access IT Communication Assistant?
You can use IT Communication Assistant on your desktop, laptop, tablet and mobile phone.
The tool is easily accessible at https://assistant.howtocommunicate.tech/ in your browser. You just need to log in to use the tool right away. You don’t need to install anything.
Tip: add https://assistant.howtocommunicate.tech/ to your favorites, bookmarks and/or the home screen of your mobile device.
Q: Can I assign sub users within my organization via a corporate account?
Yes, with any license you can delegate users from one central account. It is easy to add and remove sub users. So when new colleagues join or when colleagues leave, this can easily be arranged by yourself from the corporate account.
Each user gets their own workspace, as in an individual account.
Here you can find the implementation guide:
https://howtocommunicate.tech/it-communication-assistant/implementation-info/
Q: How can I assign sub users in my corporate account?
Go to ‘Account’ → ‘Subscriptions‘ → little symbol with 3 vertical dots to the right of your subscription → ‘Sub Accounts’.
Here you can manually add users by email address. Or you can share a public link internally, that allows new users to sign themselves up as sub users. You can also remove users via this section.
Check out this page:
https://howtocommunicate.tech/it-communication-assistant/implementation-info/
Q: How much does IT Communication Assistant cost per workspace?
You can always start with a free 7-day trial. This is for 1 user. In those 7 days you decide if you want to keep your account. This can be in the shape of a 1-user account or a corporate license with multiple workspaces. In the overview below you will find the converted costs per workspace per subscription.
1-user account (1 workspace): €195 / month
Team license (10 workspaces): €92,50 / month
Corporate license (30 workspaces): ~ €64 / month
Corporate license plus (60 workspaces): €48,75 / month
Corporate license silver (120 workspaces): ~ €41 / month
Corporate license gold (250 workspaces): €31,70 / month
Corporate license platinum (500 workspaces): €23,85 / month
Q: What payment methods are available?
You can pay via Credit Card in a secured Stripe environment. Depending on your region and situation, you can also pay via SEPA direct debit by bank, with your Apple Wallet, Google Wallet or Link. The payment methods available to you appear in the secured payment environment facilitated by Stripe in the registration process.
Q: Where can I find my invoices?
Go to ‘Your account’ → ‘Payments‘.
Click the little symbol with 3 vertical dots on the right to download your invoice in PDF format.
Q: Can I change my subscription to IT Communication Assistant myself?
Yes, through the ‘Subscriptions‘ tab of your account you can view your subscription plan. You can easily upgrade, downgrade or cancel your plan using the little symbol with 3 vertical dots on the right.
If you have a Team/Corporate License, you can also manage sub users here (‘Sub Accounts’ via the little symbol with 3 vertical dots on the right of your subscription plan).
Sub users do not have access to the subscription. Only the main account does.
Q: Is my subscription to IT Communication Assistant always cancelable?
Yes, you can cancel your subscription at any time.
Go to ‘Your account’ → ‘Subscriptions‘ → little symbol with 3 vertical dots to the right of your subscription → ‘Cancel plan’.
Your subscription stops after the current month you’ve already paid for and you won’t be charged anymore. Keep in mind that this also disables all sub accounts from accessing IT Communication Assistant.
Q: Is there a user guide for IT Communication Assistant available?
Yes, an online user guide is available:
https://howtocommunicate.tech/it-communication-assistant/user-guide/
However, using the tool is self-explanatory and simple, so you may not even need this user guide. In the tool itself, you are well taken by the hand and advised.
Q: Where can I find the creations I have made in IT Communication Assistant?
Via the tab ‘Your drafts‘ in your account, you can find all the communication plans, user guides and FAQs you have created. Please note that of all the communication messages created by you, you will find only the most recently created one per format/template (less than 1 month old).
Q: I found a bug in the tool, where can I report it?
You can report bugs through this page:
https://assistant.howtocommunicate.tech/report-a-bug/
You can only do this if you have an account and are logged in.
Q: I have a recommendation for a change in the tool, where can I pass it on?
You can recommend changes through this page:
https://assistant.howtocommunicate.tech/recommend-a-change/
You can only do this if you have an account and are logged in.
Q: Where can I find the tool's privacy policy, valid for my region?
Europe (except UK):
United Kingdom:
United States:
Canada:
Australia:
South Africa:
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