To IT Communication Assistant.

User Guide

It’s easy.

Sign up

Authorize your IT department.

Frequently Asked Questions

Quickly find Q&As.


How to Explain Technical Information to Non-Techies?

The Scenario:
Imagine this – you’re at a family gathering, and Aunt Jane asks about your recent project. Your enthusiastic explanation involving “cloud infrastructure” and “API integrations” leaves her nodding politely but utterly perplexed. Sounds familiar?

The same applies to your end users.

The Need:
As IT Leads, Service Managers, and Support Officers, we dwell in the tech-sphere. But not everyone does. To be successful, we must bridge the communication gap between the tech-savvy and the non-techies. Without clarity, we risk miscommunication, delays, and lost opportunities.

1. Empathize First

Understand their level of technical knowledge. Remember, what’s evident to you might sound like alien jargon to them. Keep their perspective front and center.

2. Use Analogies

Your computer’s RAM is like the human short-term memory. A bigger RAM is like having a better concentration level. Relate the tech with everyday experiences.

3. Break It Down

Complex processes can be intimidating. Break them down into digestible steps. Not everyone needs to know the how, but everyone appreciates understanding the why.

Tip: Use the Technical Concept Explainer in IT Communication Assistant to clarify any technical concept. You can “translate” any tech term on request.

4. Visuals are Your Best Friend

A screenshot, a diagram, a flowchart, or even a simple drawing can do wonders. They say a picture is worth a thousand words. It’s true, especially in tech.

5. Cut the Jargon

Avoid terminologies that might be confusing. Instead of “bandwidth,” say “internet speed.” Instead of “server,” maybe “a big computer that stores our data.”

6. Interactive Demonstrations

Allow hands-on experiences when possible. Let them click a button or test a feature. Interactive learning is effective learning.

7. Feedback is Golden

After explaining, ask for their understanding. Feedback helps refine your communication method and ensure clarity.

The Ultimate Benefit:
Tech-communication isn’t just about explaining. It’s about building trust, setting clear expectations, and ensuring everyone is on the same page. With clear communication, we amplify our impact, make informed decisions, and avoid missteps.

Challenge for You:
The next time you’re about to dive into the depths of tech-talk, take a moment. Step into their shoes. Let’s commit to becoming better tech-communicators today. Make sure to take advantage of the Technical Concept Explainer in IT Communication Assistant. 

IT Communication Assistant

IT Communication Assistant is a virtual assistant that helps IT professionals communicate. It is a tool that lets you easily draft clear and complete messages, clarify technical information, create manuals, create FAQs and set up communication plans. Authorize your IT department!

Learn more about how to use​ IT Communication Assistant

IT Communication Assistant

Know about Developments

Follow on LinkedIn

IT Communication Assistant

Do you have any Questions?

Send an e-mail